Cam Moore · Chief Operating Officer

I started on the front line. I still lead from there.

The people we serve deserve teams, systems, and programs that help them find freedom from addiction and co-occurring mental health conditions. That’s the work I’ve given my career to, from the front line to the COO seat.

Let’s connect My story
Cam Moore, behavioral health operations leader and Chief Operating Officer
Multi-site operations Revenue cycle Admissions & access Business development Program development Servant leadership

What I believe

Change one person’s perspective, and you’ve changed the world.

When someone starts to see their struggles and beliefs differently, their whole world changes. And it doesn’t stop there. It reaches their mom and dad, their children, their grandparents, their community. One healing belief, rooted in love, spreads further than we’ll ever see. Think about that. You’re literally changing the world. Not someday. Right then. That’s what drives me.

  1. One person
  2. Their family
  3. Their children
  4. Their community
  5. The world

What I do

Where I specialize

01

Multi-site operations

Leading multiple locations across the continuum of care as one team.

02

Revenue cycle

Billing, utilization review, and verification of benefits, run in-house.

03

Admissions

Building admissions departments from the ground up: a compassionate front door and faster access to care.

04

Business development

Referral partnerships that connect people with the right level of care.

05

Program development

Taking evidence-based programs from an idea to open doors.

06

Technology & systems

Better tools and cleaner handoffs that support continuity of care.

07

KPIs that matter

Tracking the measures that drive better decisions and better clinical outcomes.

08

SEO & digital strategy

A strong online presence that expands access to care.

My story

I learned this work from the ground up.

I’m in recovery myself. That’s what brought me to this work, and why it’s a calling, not just a job.

Starting on the front line, I worked my way through nearly every role in this field to Chief Operating Officer, learning by doing rather than the traditional route, and always picking up the next book.

Front line to COO

  1. Sober transportation
  2. Residential aide
  3. Group facilitator
  4. Counselor
  5. Aftercare & discharge planning
  6. Business development
  7. Admissions
  8. COO

Selected work

What we’ve built

Brought the revenue cycle in-house

Alongside a team of three, we moved billing, utilization review, and verification of benefits in-house.

Took admissions to the next level

Added referral source tracking and the metrics that matter. With our team, admissions grew significantly.

Helped launch outpatient mental health

Our team extended the continuum of care beyond substance use disorder treatment.

Stood up business development

Built with our team to grow the referral partnerships that help people reach the right level of care.

Co-built a long-term men’s program

Built from the ground up alongside a close friend.

How I lead

Whatever it takes.

“I’ve never felt like I’m above any job. I’ll jump in wherever I’m needed, whether that means leading a department or getting on my hands and knees to scrub a bathroom. I’ve never been someone who says, ‘That’s not my job.’ I believe leadership means being willing to do whatever it takes to support the team and the people we serve.”

Cam Moore

No job beneath anyone

Every job matters, and every one is worth doing well.

Show up

Be present where the work happens.

Lean on your people

Big changes happen when a team carries them together.

“We can’t always see people’s pain, but they can always feel our love.”

Culture first

Take care of your team.

People in this field work shoulder to shoulder, so culture and teamwork shape the care guests receive.

  1. 01Care for the team
  2. 02Stronger engagement and a better guest experience
  3. 03Better outcomes
  4. 04Lasting recovery

“If you take care of your team, the people we serve get a better experience. That leads to better outcomes and lasting sobriety.”

Cam Moore

Writing

Recent posts

Operations

Bringing the revenue cycle in-house, one year later

“If you’re facing a change you know is right, lean on your people.”
Read on LinkedIn (opens in a new tab)

Clinical care

Process group by the fire

“Healing doesn’t only happen in an office.”
Read on LinkedIn (opens in a new tab)

Beyond work

Where I slow down.

Road, mountain, gravel: I ride it all. Cycling is my therapy. It’s where I process my thoughts, find peace, and reconnect with myself and with God.

Let’s connect

Let’s start a conversation.

If something here resonates, I’d love to hear from you.

cam.moore.me@gmail.com Connect on LinkedIn
1

Compare notes

Operations, revenue cycle, admissions and access, or growth.

2

Build something

A new program, a new team, or a change you know is right.

3

Starting out?

Everyone starts somewhere. Happy to help.

4

Hear my story

Open to sharing it wherever it can help.